FAQ


Here is a list of frequently asked questions. Should you not find what you are looking for, please do not hesitate to contact us.

Here is a list of frequently asked questions. Should you not find what you are looking for, please do not hesitate to contact us.

1. What is included in the price?


– Utilities: electricity, water and gas.

– Air-Conditioning units included in price if listed as included in the amenities of the particular property

– Air-Conditioning units on a pay as you go system (if listed as such in the amenities of the particular property)

– Wi-Fi is available free of charge at around 30Mpbs (depending on provider) in most areas of each property

– 1 bath towel and 1 pool towel is provided for every person

– Bed linen, duvets and 2 pillows per person

– Bath Robes  if advertised in the amenities section of the particular property

– The pool is cleaned before every new booking and weekly from thereafter

– Final cleaning is included in price, although the property cannot be left in a complete disorder and we reserve the right to charge if necessary (Terms & Conditions)

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Servicing of your property is available as shown below:

 

Length of stay                              Type of servicing

0 to 6 nights                                 Maid service/ towels and bed linen replacement is available at an extra charge

7 Nights                                         Semi service after 3 nights (excluding apartments with shared pool)

8 to 11 Nights                               1 Full Service after 4 nights

10 to 11 nights                              1 Full Service after 5 nights

12 – 14 nights                                1 x semi service after 3 nights, 1 x full service after 7 nights, 1 x semi service after 10 nights.

Semi Service* includes:

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Changing of towels

Cleaning of all bathrooms

Remake the beds

Full service includes:

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Cleaning house completely

Change of all towels and bed linen

Extra Bedding

With each booking we can provide 1 folding bed (roll away bed), 1 baby cot and 1 highchair free  of charge, however subject to availability and it must confirmed in writing by us.

Extra items are available at an extra charge as follows:

2nd Folding bed at Euro 10 per night

2nd Baby cot at Euro 5 per night

2nd High chair at Euro 5 per night

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2. How are the rental prices calculated?

Our rental prices are calculated by the time/period of stay, duration of stay, weekends and number of persons. A baby under the age of 2 years can stay for free, please let us know if you require a baby cot and a high chair (must be confirmed in writing by us).

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3. What is the standard equipment in all properties?

Kitchen

Coffee maker, dishwasher, utensils, cutlery and crockery, hob, oven, fridge, freezer, tea towels,

Bedrooms

Bed linen, duvets and 2 pillows per person,

Bathrooms

Hand towel, floor mat, starting pack toilet paper rolls, hand soap

Entertainment

Cable Tv, free Wifi connection

Other items

Washing machine, iron, ironing board, hair dryer

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4. Malta Eco Tax payable at check in

Payable by all tourists and locals from the age of 18 and over. €0.50c per person for each night spent on the Maltese Islands for types of accommodation, such as hotels, guest houses, hostels, resorts, timeshare & host families, among others. Capped at a maximum of €5 for each continuous stay. This is paid locally and collected at check in by one of our staff.

5. How do I reach my holiday home from the airport?

Check in is from 15:00 hours

Check out is at 11am

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Below please find 2 options to reach the holiday home from Airport, please contact us for a quote:

Option 1. Guest using direct transfers from Airport with driver- 

Our driver will accompany you all the way from the Airport, on board the ferry and then to the holiday home and he will have the keys for the house. The car hire will be delivered and picked up from the holiday home free of charge.

Option 2. Guests that are arriving at the property on their own 

Few days before arrival we will send you directions to the house and a 4 digit code to access key safe holder located next to main door of the house. Should you have any difficulties finding the house you can reach us on mobile 356 99660014/ 356 99440014.

We will than visit you at an agreed time by one of our rental representatives to make sure you have familiarize yourself with the property and also offer tips to make your Gozo experience a memorable one.

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Attention: Guests that are finding their own way to property and arriving late – 

Kindly note that should you need assistance finding the accommodation you can call 00356 99440014 for assistance free of charge, except for guests that call between 21:00 and 7:00am, here there is a flat fee of Euro 50 for this service. We highly recommend making use of our Airport direct transfers with driver if you are arriving late at night, click on link for our Getting to Gozo section for details.

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6. What type of electrical plug is needed?

The electrical supply is 230 volts /- 10%. The frequency of the supply is 50 hertz. The three-pin rectangular plug system is used, as in Britain. Adapters are not included in the property but are available to buy at any local supermarkets we have on the island.