Frequently asked questions

Booking and fees

How do I find prices for Baron Holiday Homes' rental properties?

Please enter your required dates and number of persons in order to view total price for your potential booking. Please note prices vary by season, number of persons, duration of stay and market demand.


What form of payment method can I use when booking?

At the moment our system only accepts Visa and Mastercard card bookings online. There is no charge for this.

What is your cancellation policy?

We strongly advise all guests to purchase travel insurance to ensure protection in case you need to cancel your holiday.

 Cancellation policy - Private pool properties

In case of cancellation the following charges will apply:

From the booking date until 121 days before check-in 0% of the total rent

From 120 days before check-in until 31 days before check-in 25% of the total rent

From 30 days before, until the check-in 100% of the total rent

No-show - 100% of the total rent


Cancellation policies for shared pool properties (The Hillock residences)

In case of cancellation the following charges will apply:

From the booking date until 61 days before check-in 0% of the total rent

From 60 days before check-in until 31 days before check-in 25% of the total rent

From 30 days before, until the check-in 100% of the total rent

No-show 100% of the total rent

What are your terms for paying the deposit and the balance of the booking?

Deposit instalment to confirm booking - 25% ONLY of the total price

Once you’ve paid the deposit, you will receive a confirmation email for your booking and it will explain that the balance will be debited from your account 15 days before arrival from the credit on file.

This payment will show on your card statement as being made to Baron Group.

Baron Holiday Homes does not make any additional charges for card payments.

We ask guests who make a booking less than 15 days before arrival to pay the full booking price.

What is included as standard in the price for each property?

Utilities: electricity, water and gas.

Air-Conditioning units (included in price). In some properties with AC included windows have sensors and if these are left open for more than 4 minutes, the AC unit will turn off automatically. (Please check amenities list of property to verify if AC is included in price)

Air-Conditioning units (not included in price) on a pay as you go electronic coin machine system installed at property (€1 and €2 coins.) Each AC unit consumes around €2 for every 8 hours depending on conditions. (Please check amenities list of property to verify if AC is included in price)

Free Wi-Fi is provided at around 100 MBPS (depending on provider).

Bath Robes (if listed in the amenities section of the particular property).

Pool cleaning before every new booking and weekly thereafter.

Final cleaning is included in price, although the property cannot be left in a complete disorder and we reserve the right to charge if necessary (Terms & Conditions)

Dishwasher and Washing machine tablets – 1 tablet for dishwasher and 1 tablet for washing machine is offered for each night booked. (Only applicable to villas with private pool and not apartments with communal pool)

Maid service is only included in price for bookings of 8 nights or more as follows:

Properties with a private pool - Cleaning of the entire house with changing of towels and bed linen.

What comes as standard equipment in all properties?

Kitchen - coffee maker, dishwasher, utensils, cutlery and crockery, hob, oven, fridge, freezer, tea towels.

Bedrooms - bed linen, duvets and 2 pillows per person.

Bathrooms - hand towel, floor mat, starting pack toilet paper rolls, hand soap, 1 x bath towl and 1 x pool towel per person. Please note: no towels can be used at the beach.

Entertainment - cable tv, free WiFi connection.

Other items - washing machine, iron, ironing board, hair dryer.

Please note: The electrical supply is 230 volts /- 10%. The frequency of the supply is 50 hertz. The British three-pin rectangular plug system is used. Adapters are not included in the property but are available to buy at any local supermarkets

We are travelling with an infant, can we book a cot and highchair?

If you are travelling with an infant under 2 years of age please make sure you let us know well in advance in writing so we can ensure availability of cots etc

How can I book extra services and activities?

Baron Holiday Homes is happy to help you enjoy your holiday on Gozo and we make sure our representatives provide you with all information you need about our in house services, our wide range of activities on the island and things to see .

Our blog post Make The Most of Your Gozo Holiday provides an outline of the different In-house services we offer, including relaxation therapies, champagne and flowers, and welcome packs.

For our Chef service, please be aware there is only one chef available so we recommend you contact us as early as possible to avoid disappointment.

You can contact us by email or by mobile phone (all contact details are provided in each of our properties).

Are any of your properties wheelchair accessible?

At present there are no ramps at any of our rental properties but we do have a property which has a ground-floor bedroom and few stairs, please enquire for more information.

Can I add extra people to a booking?

Subject to availibility, you may contact us through our messaging system and enquire with us.

Rates are worked out per person and our system will quote according to the number of persons entered. 

The number of bedrooms available, will be according to the amount of persons paid when making a booking, Example: if  a house sleeps 8 and a guest has paid for 6 persons, only 3 bedrooms will be available, the 4th bedroom will be closed.

Should you require extra bedding please enter amount in the comments section when making a booking and we will confirm by email.

There is no charge for children under the age of 2 years old, but please list them in the comments box when making a booking.


Extra bed always refers to Folding bed and is charged at Euro 10 per night per folding bed

Baby Cot € 5 total 

High Chair € 5 total

Do you have a minimum and maximum booking policy?

Different periods have different minimum nights of stay rules. Our range starts from a minimum of 2 nights during winter and continously changes throughout the year to a minimum of 7 nights during the high summer season.

To find out the minimum nights please enter dates and number of persons in the property page and it will automatically show the minimum nights for the period.

Please contact us by clicking the "Ask a Question" button to book gaps available between bookings.

Less than the minimum nights bookings can be booked on request 30 days before arrival.

What are your terms for paying the deposit and the balance of the booking?

Yes, it is possible to book two different properties – depending on availability.

We can also help with the move from one property to the other.

Fully refundable security deposit

A mandatory fully refundable security deposit of € 400 for private pool properties and € 200 for properties with shared pool is needed to cover for any damages (excluding normal tear and wear) or/and missing items and will be charged from the card on file with the rest of the amount due 2 weeks before arrival date. This amount will be refunded automatically within 7 days of checkout. Baron Holiday Homes have 48 hours from checkout to report any damage or missing items to guest in writing.

 Please make sure that there are sufficient funds and check your daily limit on your card.

Should the payment not go through, because the card is expired or other reasons, we will send you an email with a secured link in order to make the payment manually.

When do I receive arrival information and directions?

Around 2 weeks before you arrive we will send you an email with all the information you need about getting to your Baron Holiday Home – including the full address of the property, directions on how to get there, and the contact number of one of our representatives. 

Booking private direct transfers and car hire with us is easy simply fill in your flight details here and will send you a quote. 

 If you have booked a direct transfer from the airport with a driver – our driver will meet you at Malta Airport and will accompany you all the way to your rental property including on board the ferry.  If you opt for car hire it will be delivered and picked up from the holiday home free of charge.

If you are arriving after 1900hrs, we strongly recommend you to book a private direct transfer with driver and car 

If you choose to arrive at the property on your own after 1900hrs – we will send you directions to the house and a 4-digit code to access the key safe holder at the door to the property, however if you have difficulty finding the house after this hour, you can reach us on mobile: 356 99440014 and a charge flat fee of €50 will apply.

Our representatives will than visit you at your rental property within 24 hours to help you with any issues concerning the property and can also help with booking tours and activities to make your Gozo experience a memorable one.


How do I make a complaint?

All complaints should be notified to the Owners immediately as they arise, so that the matter can be investigated in good time and, if necessary, remedial action taken. In no circumstances will compensation be paid in respect of complaints raised after the tenancy has ended when the Tenant has not drawn the matter to the Owner's attention, or has denied the Owners the opportunity of investigating the complaint in order to put the matter right during the tenancy.

Refunds are made on a pro-rata, per-night basis.


General house rules and policies

What are the check-in/check-out rules?

Standard check-in time is at 3pm and latest check out is at 10am .

These cannot be changed unless approval in writing is given by Baron Holiday Homes.

We reserve the right to charge a minimum amount of the same value of one night paid by a guest for any unauthorised early arrival/late departure.

Is smoking allowed?

Smoking is not permitted inside any of our rental properties, however, you are allowed to smoke in the outside areas of property, example balconies, terraces and private pool areas.

Can we have a party in the property?

No more than the agreed amount of persons (as per the booking) are allowed at the property at anytime.

Our properties are not suitable for Hen or Stag parties.

Loud music and/or excessive noise is strictly not permitted at any time during the rental period and the property is not to be used for parties or similar events.

In particular, we would request no loud music outside, by the pool.

Gozo is a small island and our properties are often located near to local residents. We ask our guests to respect the need to be good neighbours in the local community for the duration of their stay.

Do you have a waste and/or recycling service?

The maltese law requries us to seperate waste.

We ask guests to read the instructions about waste and recycling which we provide to each property, including days of collection.

We provide special bags and have installed hooks on the outside walls to ensure bags are kept out of the reach of local cats and dogs.

Are there mosquitoes in Gozo?

Gozo does have mosquitoes but luckily they do not carry any infectious disease.

We recommend that you try to keep mosquitoes out of the rental property by using the screens and keeping windows and doors closed when you go out.

We also advise spraying insect repellent in the house just before you go out for the day.

If you are outside in the evening we recommend you purchase citronella candles and mosquito repellent from any of Gozo's local supermarkets.

Can we bring our pet dog?

1 pet per property is allowed at the conditions below. All our properties are pet friendly except the following 3 properties: 




- For bookings with pets a one time fee applies: Properties with private pool € 45 and Apartments with shared pool € 15

- Guests must bring a pet basket to the property. Pets are not allowed to lie on the bedding or sofas without a protective sheet which must be provided by pet owner.

- Pets must not be left unattended anywhere in the premises.

- All pet litter must be removed by tenant and we reserve the right to charge extra if any litter is found inside the property.

Malta Eco Tax Payable at Check In

The contribution is payable by all tourists who are 18 years or older irrespective of nationality (including locals). 

It amounts to €0.50 per person for each night payable at check in, spent on the Maltese Islands at any type of accommodation. The contribution is capped at a maximum of €5 for each continuous stay. This applies also to twin-centre stays in Malta and Gozo

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