Frequently asked questions

Booking and fees

How do I find prices for Baron Holiday Homes' rental properties?

Please enter your required dates and number of persons in order to view total price for your potential booking. Please note prices vary by season, number of persons and duration of stay.

From 15th July to 31st August prices are standard for maximum occupancy of property.

What form of payment method can I use when booking?

At the moment our system only accepts Visa and Mastercard credit card bookings online. There is no charge for this.

What are your terms for paying the deposit and the balance of the booking?

When you make a booking with us online, you will be asked to pay a deposit of 25% of the total price.

Once you’ve paid the deposit, you will receive a confirmation email for your booking and it will explain that the balance will be debited from your account 30 days before arrival from the credit on file.

This payment will show on your card statement as being made to Baron Group Dublin.

Baron Holiday Homes does not make any additional charges for card payments.

We ask guests who make a booking less that 30 days before arrival to pay the full booking price.

What is included as standard in the price for each property?

Utilities: electricity, water and gas.

Air-Conditioning units (included in price). In some properties with AC included windows have sensors and if these are left open for more than 4 minutes, the AC unit will turn off automatically. (Please check amenities list of property to verify if AC is included in price)

Air-Conditioning units (not included in price) on a pay as you go electronic coin machine system installed at property (€1 and €2 coins.) Each AC unit consumes around €2 for every 8 hours depending on conditions. (Please check amenities list of property to verify if AC is included in price)

Free Wi-Fi is provided at around 60MBps (depending on provider).

Bath Robes (if listed in the amenities section of the particular property).

Pool cleaning before every new booking and weekly thereafter.

Final cleaning is included in price, although the property cannot be left in a complete disorder and we reserve the right to charge if necessary (Terms & Conditions)

Dishwasher and Washing machine tablets – 1 tablet for dishwasher and 1 tablet for washing machine is offered for each night booked. (Only applicable to villas with private pool and not apartments with communal pool)

Maid service

Included in price: All beds will be prepared with the appropriate bed linen, along with extra blankets in the wardrobes should you need further layers. In addition to this, you will also be provided with 2 towels per person – which will be placed on the beds ready for use, 1 for shower and the other for pool use.

Maid service is only included in price for bookings of 7 nights or more as follows:

Properties with a private pool 

 

Length of stay                                     Type of service              

 

0-6 nights stay -                         Maid service, towels and bed linen replacement is available at an extra charge (notice in writing of at least 2 weeks required)

7 nights stay -                       Semi service after 3 nights

8 to 11nights stay -              Full service after 4/5 nights from check in date.

12 to 14 nights stay -           Semi service after 3 nights, Full service after 7 nights, Semi service after 10 nights.

 

Semi service consists of the following: Changing of towels, cleaning of all bathrooms and remaking the beds.

Full service consists of the following: Cleaning of the entire house with changing of towels and bed linen.

 

Properties with a communal pool (Hillock apartments)

 

Length of stay                                     Type of service              

 

0-7 nights stay -                  Maid service, towels and bed linen replacement is available at an extra charge (notice in writing of at least 2 weeks required)

8 to 11nights stay -              Full service after 4/5 nights from check in date.

12 to 14 nights stay -           Full service after 7 nights

What comes as standard equipment in all properties?

Kitchen - coffee maker, dishwasher, utensils, cutlery and crockery, hob, oven, fridge, freezer, tea towels.

Bedrooms - bed linen, duvets and 2 pillows per person.

Bathrooms - hand towel, floor mat, starting pack toilet paper rolls, hand soap, 1 x bath towl and 1 x pool towel per person. Please note: no towels can be used at the beach.

Entertainment - cable tv, free WiFi connection.

Other items - washing machine, iron, ironing board, hair dryer.

Please note: The electrical supply is 230 volts /- 10%. The frequency of the supply is 50 hertz. The British three-pin rectangular plug system is used. Adapters are not included in the property but are available to buy at any local supermarkets

We are travelling with an infant, can we book a cot and highchair?

If you are travelling with an infant under 2 years of age please make sure you let us know well in advance in writing so we can ensure availability of cots etc

How can I book extra services and activities?

Baron Holiday Homes is happy to help you enjoy your holiday on Gozo and we make sure our representatives provide you with all information you need about our in house services, our wide range of activities on the island and things to see .

Our blog post Make The Most of Your Gozo Holiday provides an outline of the different In-house services we offer, including relaxation therapies, champagne and flowers, and welcome packs.

For our Chef service, please be aware there is only one chef available so we recommend you contact us as early as possible to avoid disappointment.

You can contact us by email or by mobile phone (all contact details are provided in each of our properties).

Are any of your properties wheelchair accessible?

At present there are no ramps at any of our rental properties but we do have a property which has a ground-floor bedroom and few stairs, please enquire for more information.

Can I add extra people to a booking?

During our high season (15 July – 31 August) the rate is standard for maximum occupancy of each property.

During the rest of the year, rates are worked out per person and our system will quote according to the number of persons entered. The range is from €10 per person per night in a villa with a pool to €5 per person per night in the apartments with a shared pool.

The number of bedrooms available, will be according to the amount of persons paid when making a booking, Example: if  a house sleeps 8 and a guest has paid for 6 persons, only 3 bedrooms will be available, the 4th bedroom will be closed.

Should you require extra bedding please enter amount in the comments section when making a booking and we will confirm by email.

There is no charge for children under the age of 2 years old, but please list them in the comments box when making a booking.

FEES:

Folding bed x 1 Euro 10 per night

Baby Cot x 1 free of charge, then @ €5 per night for every additional cot

High Chair x 1 free of charge, then @ €5 per night for every additional high chair

Do you have a minimum and maximum booking policy?

Different periods have different minimum nights of stay rules. Our range starts from a minimum of 2 nights during winter and continously changes throughout the year to a minimum of 7 nights during the high summer season.

To find out the minimum nights please enter dates and number of persons in the property page and it will automatically show the minimum nights for the period.

Please contact us by clicking the "Ask a Question" button to book gaps available between bookings.

Less than the minimum nights bookings can be booked on request 30 days before arrival.

What are your terms for paying the deposit and the balance of the booking?

Yes, it is possible to book two different properties – depending on availability.

We can also help with the move from one property to the other.

Breakage waiver

When you make a booking with us you have the following two options in order to cover for any damages during your stay at Baron Holiday Homes accommodation:

1. For just €29.50 per party, breakage waiver covers you for accidental damage of loss of equipment occurring in or your Baron Holiday Homes accommodation, so you can relax and enjoy your holiday. This non-refundable fee will cover for accidental damage up to €300 and is payable only by card.

Or

2. Pay a fully refundable security deposit of €400 at check-in by a valid Visa or Master Card to cover any damage to your Baron Holiday Home and/or its contents.

For this option at check-in your fully-refundable deposit will be processed with a credit card machine as a pre-authorization and a receipt will be provided. Your credit card details are then stored and the amount will be refunded by not later than 28 days of the transaction date, as per your card issuing bank regulations, unless it would have been utilized to make good for any damage to your Baron Holiday Home and/or its contents. A form confirming your approval of the above will have to be completed and signed at check-in. Baron Holiday Homes need to contact you within 48 hours of checkout for any damage loss found at the property.

For both options voluntary damage and/or damages caused by negligence to your Baron Holiday Home and/or its contents will incur additional charges to your credit card. Cancellation fees are not covered by either option.

If the caution money is not paid, we reserve the right to withdraw from the contract and claim compensation for damages.

When do I receive arrival information and directions?

Around 4 weeks before you arrive we will send you an email with all the information you need about getting to your Baron Holiday Home – including the full address of the property, directions on how to get there, and the contact number of the person who will meet you. You will be instructed to call from on board the ferry if arriving before 1900hrs.

If you have booked a direct transfer from the airport with a driver – our driver will meet you at Malta Airport and will accompany you direct to your rental property. The driver will have the keys. The car hire will be delivered and picked up from the holiday home free of charge.

We try to meet all our guests for check in, except those that will be arriving after 1900hrs. We strongly advise you to book our direct transfer service as we don't meet our guests at the property after this time. (See Getting To Gozo on our website for details.)

If you choose to arrive at the property on your own after 1900hrs – we will send you directions to the house and a 4-digit code to access the key safe holder at the door to the property, however if you have difficulty finding the house after this hour, you can reach us on mobile: 356 99660014/ 356 99440014 and a charge flat fee of €50 will apply.

Our representatives will than visit you at your rental property within 24 hours to help you with any issues concerning the property and can also help with booking tours and activities to make your Gozo experience a memorable one.

 

What is your cancellation policy?

We strongly advise all guests to purchase travel insurance to ensure protection in case you need to cancel your holiday.

NEW GRACE PERIOD - NO FEES CHARGED FOR BOOKINGS CANCELLED WITHIN 24 HOURS OF BOOKING, subject that booking is more than 48 hours to arrival date.

After this period, requests to cancel a booking must be made in writing and must be signed by the person who made the booking. 

  • Request to cancel your booking is received more than 180 days before the booking was due to start, we will refund your deposit in full.
  • Requests to cancel a booking received between 30 and 179 days before the booking was due to start will incur a penalty charge of 10% of the deposit. The remainder of the deposit will only be refunded if the accommodation is re-let for the full period of the intended stay.
  • Requests to cancel a booking received less than 30 days before the booking was due to start will incur a penalty charge of 10% of the whole amount already paid. The remainder of the will only be refunded if the accommodation is re-let for the full period of the intended stay.

How do I make a complaint?

All complaints should be notified to the Owners immediately as they arise, so that the matter can be investigated in good time and, if necessary, remedial action taken. In no circumstances will compensation be paid in respect of complaints raised after the tenancy has ended when the Tenant has not drawn the matter to the Owner's attention, or has denied the Owners the opportunity of investigating the complaint in order to put the matter right during the tenancy.

Refunds are made on a pro-rata, per-night basis.

 

General house rules and policies

What are the check-in/check-out rules?

Check-in is at 3pm and check-out at 11am. These cannot be changed unless approval in writing is given by Baron Holiday Homes.

We reserve the right to charge a minimum amount of the same value of one night paid by a guest for any unauthorised early arrival/late departure.

Is smoking allowed?

Smoking is not permitted inside any of our rental properties, however, you are allowed to smoke in the outside areas of property, example balconies, terraces and private pool areas.

Can we have a party in the property?

No more than the agreed amount of persons (as per the booking) are allowed at the property at anytime.

Our properties are not suitable for Hen or Stag parties.

Loud music and/or excessive noise is strictly not permitted at any time during the rental period and the property is not to be used for parties or similar events.

In particular, we would request no loud music outside, by the pool.

Gozo is a small island and our properties are often located near to local residents. We ask our guests to respect the need to be good neighbours in the local community for the duration of their stay.

Do you have a waste and/or recycling service?

The maltese law requries us to seperate waste.

We ask guests to read the instructions about waste and recycling which we provide to each property, including days of collection.

We provide special bags and have installed hooks on the outside walls to ensure bags are kept out of the reach of local cats and dogs.

Are there mosquitoes in Gozo?

Gozo does have mosquitoes but luckily they do not carry any infectious disease.

We recommend that you try to keep mosquitoes out of the rental property by using the screens and keeping windows and doors closed when you go out.

We also advise spraying insect repellent in the house just before you go out for the day.

If you are outside in the evening we recommend you purchase citronella candles and mosquito repellent from any of Gozo's local supermarkets.

Can we bring our pet dog?

1 pet per property is allowed on request to Baron Holiday Homes in writing. If bringing your pet it is important that you contact us as soon as you can before making a booking. We will then provide written authorization after agreeing to the conditions below:

- For bookings with pets an extra charge of €15 per night applies to the total cost of your accommodation to cover the cost of the extra cleaning required for the property before the next guests arrive.

- Additionally, Baron Holiday Homes reserves the right to increase the amount of the Security Deposit in Clause 18 of the Booking Conditions from €200 to €500.

- If authorized, guests must bring a pet basket to the property. Pets are not allowed to lie on the bedding or chairs.

- Pets must not be left unattended in properties, or elsewhere.

- All pet litter must be removed by tenant and we reserve the right to charge extra if any litter is found inside the property.

Malta Eco Tax Payable at Check In

Payable by all tourists and locals from the age of 18 and over. €0.50c per person for each night spent on the Maltese Islands for types of accommodation, such as hotels, guest houses, hostels, resorts, timeshare and host families, among others. Capped at a maximum of €5 for each continuous stay. This is paid locally in cash only and collected at check in by one of our staff.

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