PEACE OF MIND
For more than 20 years Baron Holiday Homes has provided high quality self-catering apartments, villas and farmhouses on the beautiful island of Gozo.
In light of the current situation we are going the extra mile to make sure we continue to offer the safest holiday with the best conditions.
NEW Flexible cancellation policy
Any money paid will not be lost should the *travel restrictions be imposed again, instead you can postpone your holiday to up to 12 months from the original arrival date.
The balance due can be paid up to 15 days before arrival for new booking with an arrival date between 1 August 2020 and 30 June 2021.
We are offering some great deals on future bookings: the longer the stay the lower the rate and we have some great long stay rates for bookings of more than one month.
What if I have booked a holiday and the travel restrictions are imposed again?
We’re continuously monitoring the situation regarding Covid-19 and it is important that we offer support and reassurance to our customers and guests during this time.
We recognise the need for some customers to POSTPONE their holiday arrangements due to the current situation. For this reason, we have developed the following policies:
You can apply the monies you have already paid to another booking which must be completed within one year from your original travelling dates in any other property we offer.
Please note we are not charging any change fees, but the price of alternative dates may be different to those of your existing trip. The rest of the amount due will be moved to be paid 15 days before the new arrival date.
For overseas guests - We understand that flight schedules might not be published yet, so we are also offering the possibility to edit new rebooked dates up to 6 months before the new arrival date, depending on your airline.
If you have already have tentative dates, please let us know by email at email@example.com quoting your booking reference number in the subject line, which is the recommended way to reach us and to handle your rebooking.
*Travel restrictions means:
- no flights to Malta from your country
- quarantine measures in place on arrival
- lock down measures in place in your home country.
Please find below a set of FAQs to answer your questions. We also strongly recommend that you read your own government guidance regarding travel to Malta.
Thank you for your support and understanding in these difficult times.
Will my travel insurance cover me for illness due to Covid-19 virus?
Please check your travel insurance policy closely as many insurers have now stopped insuring for illness due to the Covid-19 virus.
How can I be sure the farmhouse, villa or apartment I am due to visit has been cleaned appropriately?
We would also like to reassure you that the safety, health and wellbeing of our guests is our number one priority and we maintain the highest standards of cleanliness. You can read more on this page about all the health and safety measures we are taking
Will I receive a refund if I need to self-isolate and am due to go on holiday?
If you have travel insurance, please speak to your insurance provider. See our policies above which are dependent on your booking date.
What if I need to self-isolate whilst I am on holiday?
As this is an ever changing situation, we recommend that you review the up to date guidance from the Department for Health & Social Care. If you are advised to stay in your holiday cottage, please call our Customer Services Department.
What is the best way to get in contact with Baron Holiday Homes if I need to change my booking?
Please email firstname.lastname@example.org, quoting your booking reference number and departure date in the subject line.