Covid19 Customer Policy
Don't cancel your trip, change the date.
We’re continuously monitoring the situation regarding the corona virus (also called Covid-19) and it is important that we offer support and reassurance to our customers and guests during this time.
We recognise the need for some customers to POSTPONE their holiday arrangements due to the current situation. For this reason, we have developed the following policies:
You can apply the monies you have already paid to another booking which must be completed within one year from your original travelling dates in any other property we offer.
Please note we are not charging any change fees, but the price of alternative dates may be different to those of your existing trip. The rest of the amount due will be moved to 30 days before the new arrival date.
For overseas guests - We understand that flights schedule might not be out yet, so we are also offering the possibility to edit new rebooked dates up to 6 months before the new arrival date depending on your airline.
When to contact us - We suggest waiting at least 2 months before your arrival date to see how the situation develops.
If you have already have tentative dates, please let us know by email at firstname.lastname@example.org quoting your booking reference number in the subject line, which is the recommended way to reach us and to handle your rebooking.
New reservations – we are offering some great deals on future bookings and even better deals for 1 month or longer bookings. The Covid19 cancellation policy will be applied for new bookings and in case the travel restrictions* are still in place you can postpone your booking without losing any of the deposit paid.
*Travel restrictions means
- no flights to Malta from your country
- quarantine measures in place on arrival
- lock down measures in place in your home country.
Please find below a set of FAQs to answer your questions. We also strongly recommend that you read your own government guidance regarding travel to Malta.
Thank you for your support and understanding in these difficult times.
Will my travel insurance cover me for illness due to Covid-19 virus?
Please check your travel insurance policy closely as many insurers have now stopped insuring for illness due to the Covid-19 virus.
How can I be sure the farmhouse, villa or apartment I am due to visit has been cleaned appropriately?
We would also like to reassure you that the safety, health and wellbeing of our guests is our number one priority and we maintain the highest standards of cleanliness.
Will I receive a refund if I need to self-isolate and am due to go on holiday?
If you have travel insurance, please speak to your insurance provider. See our policies above which are dependent on your booking date.
What if I need to self-isolate whilst I am on holiday?
As this is an ever changing situation, we recommend that you review the up to date guidance from the Department for Health & Social Care. If you are advised to stay in your holiday cottage, please call our Customer Services Department.
What is the best way to get in contact with Baron Holiday Homes if I need to change my booking?
Please email email@example.com, quoting your booking reference and departure date in the subject line.