BOOK WITH EXTRA CONFIDENCE

​Corona virus customer policy

 

Don't Cancel Your Trip, Change the Date. 

We’re continuously monitoring the situation regarding the corona virus (also called Covid-19) and it is important that we offer support and reassurance to our customers and guests during this time.  

 We recognise the need for some customers to POSTPONE their holiday arrangements due to the current situation. For this reason, we have developed the following policies:

Guest arrivals between 17 March and 17 April 2020

Due to the unforeseen Covid-19 situation we are currently offering all our guests due to arrive between 17 March and 17 April 2020, until further notice, the option to cancel your booking where there are travel restrictions* in place.  

You can apply the monies you have already paid to another booking which must be completed within one year from your original arrival date in any other property we offer. 

Please note we are not charging any change fees, but the price of alternative dates may be different to those of your existing trip and any extra due would be payable to secure the rebooking.

Should you wish to cancel and already have alternative dates for your stay please let us know by email at reservations@baronholidayhomes.com quoting your booking reference and departure date in the subject line, which is the recommended way to reach us and to handle your rebooking.  
 

*Travel restrictions means

  • no flights to Malta from your country
  • quarantine measures in place on arrival
  • lock down measures in place in your home country.

 

Guest booked by 17 March 2020, to arrive after 17 April 2020

The same special policy as above will apply to guests with bookings to arrive later than 17 April 2010, but we suggest waiting at least a month before your arrival date to see how the situation develops.


Should you wish to cancel and already have alternative dates for your stay please let us know by email at reservations@baronholidayhomes.com quoting your booking reference and departure date in the subject line, which is the recommended way to reach us and to handle your rebooking.  

 

Book with Confidence

Those wishing to book after 17 March 2020 and before 1 May 2020

We have properties available to book up from now until the end of 2020.  We’re offering anyone who books from now until the 1 May 2020, any date with calendar prices, the possibility of re-using their deposit and/or monies paid for a future booking (up to 12 months after the original booked dates) in the case of travel restrictions*   which are still applicable one month before the arrival date booked.

*Travel restrictions means

  • no flights to Malta from your country
  • quarantine measures in place on arrival
  • lock down measures in place in your home country.
     

Please find below a set of FAQs to answer your questions. We also strongly recommend that you read your own government guidance regarding travel to Malta.

 

Thank you for your support and understanding in these difficult times.

 

FAQs

Will my travel insurance cover me for illness due to Covid-19 virus?

Please check your travel insurance policy closely as many insurers have now stopped insuring for illness due to the Covid-19 virus.

How can I be sure the farmhouse, villa or apartment I am due to visit has been cleaned appropriately?

We would also like to reassure you that the safety, health and wellbeing of our guests is our number one priority and we maintain the highest standards of cleanliness.

Will I receive a refund if I need to self-isolate and am due to go on holiday?

If you have travel insurance, please speak to your insurance provider.  See our policies above which are dependent on your booking date.

What if I need to self-isolate whilst I am on holiday?

As this is an ever changing situation, we recommend that you review the up to date guidance from the Department for Health & Social Care. If you are advised to stay in your holiday cottage, please call our Customer Services Department.

What is the best way to get in contact with Baron Holiday Homes if I need to change my booking?

Please email reservations@baronholidayhomes.com, quoting your booking reference and departure date in the subject line. 

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